Property Management Frequently Asked Questions
Ownership and Control
No. We work for you, and our written property management agreement sets the parameters.
Insurance and Protection
Do you insure my property when you manage it?
Tenant Issues and Rent Collection
It depends. We take all the legal steps to enforce payment. We can attend all arbitration or court sessions on your behalf as allowed by law. We are allowed to represent you in the Justice of Peace court. If a tenant files an appeal, you need to hire an attorney or represent yourself. For more details, visit our Eviction Services page.
Yes. Our online application is designed to generate complete information from each prospective tenant. We process all applications in-house and verify all information on each application. In general, an applicant must have good rental history (not from friends or relatives), have 3 times the rent rate in stable and verifiable household income, and possess an acceptable credit history. Visit our Tenant Screening page for more information.
Communication and Accessibility
We have a 24/7 Maintenance Emergency line to handle maintenance emergencies only.
Yes. We will communicate with you throughout our contract. We will inform you when a qualified tenant is found; we will contact you at reasonable times to discuss repairs; we will notify you of the tenants vacate request. Plus, throughout the contract, we will keep you aware of any issues that may arise.
Financials and Payments
Yes. In most cases, our fees are more than offset by our ability to obtain higher rents, less delinquency, and faster turnaround of vacating units. Visit our Property Management Services for more information about our property management packages.
Yes. In compliance with Texas Law, the tenant’s security deposit is kept in an escrow account. The move-out inspection and digital pictures document the condition of your property and any damages beyond normal wear and tear and are deducted from the security deposit, along with any other money owed by the tenant. The balance is returned to the tenant within 30 days as required by Texas Property Code.
No. DFW Property Management.com LLC deposits rents on a daily basis through our automated check deposit system. Rent is disbursed to owners or investors by the 10th of every month or following business day. Owners receive rent payments via direct deposit (ACH) to your bank account. Visit our page about Property Owner Statements for more information.
Marketing and Advertising
Yes. We will place a sign on the property and list the vacancy on our website and many other online platforms like Zillow, Trulia, Realtor.com, Hotpads, Zumper, Rentals.com, Rent.com, ApartmentGuide.com, and Lovely.com, ensuring maximum exposure for your property.
Maintenance and Repairs
Yes. Our 24-Hour Emergency Maintenance Hotline will take all calls and will contacts us in case of an emergency. We will talk with the tenant to determine how best to proceed.
Yes. We will gladly contact the company you specify as long as they are actually licensed, insured, and also comply with our policies. For more details on our vendor requirements, visit our Vendors page.
Licensing and Affiliations
Yes. DFW Property Management.com LLC is a licensed broker by the Texas Real Estate Commission. We are members of the National Association of Realtors, Texas Association of Realtors, MetroTex Association of Realtors, the National Association of Residential Property Managers, and we are an accredited member with an A+ rating from the Better Business Bureau.
Investment and Rental Property Sales and Purchases
No. We can help you sell your property if you would like us to, but it is not a requirement of our management contract.
Yes, we have a team of experienced real estate professionals who can guide you through the buying or selling process, ensuring you get the best deal possible.